bksoft Forum

General => Order support => Topic started by: bksoft on February 09, 2008, 10:35:23 am

Title: Waiting for registration e-mail
Post by: bksoft on February 09, 2008, 10:35:23 am
Sometimes we get e-mails from our customers because they didn't receive the registration e-mail within 48hrs.

Everytime the problem is the SPAM settings of the users mailbox!

So here is again the information what you have to do to get our e-mails:

Quote
If you do not receive an email from bksoft within 48hrs, there may be a problem with your e-mail address. E.g. you spelled it wrong or your mailbox is over quota.

Another reason can be that some mailservers move unknown e-mails to a seperate SPAM folder so please look also to that folder. Maybe you need to allow info@bksoft.de to send you e-mail messages.

Right now we know this e-mail services are blocking our mails:

att.net , bellsouth.net , mchsi.com

So if you use one of that services you have to go to your mailbox settings and enable info@bksoft.de to send you mails, or let us know a other email address...

99,9% of all e-mail problems arise from wrongly configured mail accounts (SPAM blockers)! Again, be sure to look to your mailbox SPAM folder and add info@bksoft.de to your white list!!!

You can test receiving our mails by using our EMail form. The EMail form sends automatically and immediately a copy to the sender address. If you get no copy of your mail your SPAM Filter blocks that mail!!! Go to your mailbox SPAM settings and add info@bksoft.de to your white list, then try again our mail form.

After testing receiving mails using our EMail form please send again an e-mail thru the EMail form and let us know you can receive our mails so we can forward the orginal mail with the registration information again to you.